Frequently Asked Questions







Can I access my retail loan and lease account information online?

Yes. To access your account information online, please select the MY ACCOUNT link. Follow the "First Time” user instructions for registration. Once you have completed registration for the site. you may log in and access your account information at any time.

Who do I contact if I have questions regarding the CNH Industrial Capital online services?

For questions or assistance with CNH Industrial Capital MY ACCOUNT online services, please call Customer Service at 1-877-222-7217.

Does CNH Industrial Capital accept credit cards as a payment option for retail loan and lease accounts?

No. CNH Industrial Capital does not accept credit cards as a payment option account payments.

Can I drop my payment off at the dealership where I bought my equipment?

CNH Industrial Capital advises our customers to make their payments directly to us using one of the payment methods we have available. Please note: Taking your payment to the dealership will not expedite the posting of your payment. Payments are posted the day they are received by CNH Industrial Capital.

What type of billing options does CNH Industrial Capital offer?

CNH Industrial Capital offers the following billing options:
      •Billing Statement
      •Automatic Payment Plan (APP)

How can I register for the Automatic Payment Plan option?

CNH Industrial Capital will need a signed authorization form along with one of the following:
      •Original or copy of a voided check if using a checking account
      •Letter from the financial institution on their letter head stating the routing number and account number if using a savings account

To obtain an authorization form, please call Customer Service at 1-877-222-7217.

How long does it take to receive my Paid in Full documentation or Title once my account has been paid off?

If certified funds are received, the paid in full documents/title can be released immediately upon request. Bank wires and certified bank checks are examples of certified funds.  If non-certified funds are received, the paid in full documents/title will be released approximately 25-30 days after the receipt of the final payment. Personal and business checks are examples of non-certified funds.

Why is there still a lien on my equipment even though my account is paid in full?

CNH Industrial Capital files all liens for the full term of your contract. When paid-in-full documents are produced for you, CNH Industrial Capital routinely will release the PPSA at the same time.  Please contact Customer Service at 1-877-222-7217 if you have any questions.

Who do I contact to share a concern regarding my equipment?

Please contact your local dealer for all technical support. If you wish to discuss with our Customer Relations team, please use one of the following numbers:
New Holland: 1-866-639-4563
Case IH Agriculture - 1-877-422-7344
Case Construction - 1-866-542-2736

What is the customer service phone number for the CNH Industrial Capital Productivity Plus Account?

The Productivity Plus customer service phone number is 1-800-200-1228.

What address do I use to submit my insurance binder?

CNH Industrial Capital Canada Ltd.
PO Box 5334
Burlington, ON   L7R 4Z8



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